At Flowers Pick , we are committed to delivering the freshest flowers straight to your doorstep within *3–4 hours* of order placement. Each bouquet is handcrafted instantly with care, based on your specific order. To maintain the quality and freshness of our flowers and to honor our rapid delivery promise, we have established the following refund policy:

### 🌸 Advance Payment Policy

* All orders require *100% advance payment* at the time of booking.
* This advance is used immediately to source fresh flowers, arrange custom bouquets, and initiate express delivery.
* *Therefore, all advance payments are strictly non-refundable.*

### 🌸 Order Cancellations

* Due to the nature of our service, *we do not accept cancellations* once an order has been confirmed.
* If you need to reschedule your delivery, please contact us immediately. While we cannot guarantee changes, we will do our best to accommodate requests that are made within *10 minutes* of placing the order.

### 🌸 Delivery Delays or Issues

* If we are unable to deliver within the committed *3–4 hour window* due to an error on our end, we will issue a *partial refund* or *credit for future use*, based on the circumstances.
* Delays caused by incorrect delivery information, unavailability of the recipient, or force majeure events (e.g., extreme weather, road closures) do not qualify for a refund.

### 🌸 Damaged or Incorrect Orders

* If you receive a damaged or incorrect order, please contact us *within 30 minutes of delivery* with photos and order details.
* Eligible complaints will be addressed promptly with either a *replacement* or *store credit*, at our discretion.

We appreciate your understanding and support in helping us deliver beauty and joy—fast, fresh, and flawless.